Fancy Pancy is committed to providing a smooth, reliable, and convenient delivery experience. We take care to ensure that every order is prepared and dispatched efficiently, so your purchases reach you safely.
1. Delivery Coverage
We offer nationwide delivery across South Africa through trusted courier partners. Delivery availability may vary depending on your location and courier service coverage.
2. Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation, excluding weekends and public holidays.
During busy periods or promotional events, processing times may be slightly longer.
3. Delivery Timeframes
Estimated delivery times after dispatch are:
- Major Cities: 2–5 business days.
- Regional & Outlying Areas: 3–7 business days.
These timeframes are estimates and may vary due to courier operations, location, weather conditions, or other unforeseen circumstances.
4. Delivery Fees
Delivery charges are calculated and displayed at checkout before payment is completed.
Fees may vary depending on the delivery location, parcel size, weight, and selected shipping method.
5. Order Tracking
Once your order has been dispatched, tracking information will be provided where available, allowing you to monitor your delivery’s progress.
6. Incorrect Addresses & Failed Deliveries
Customers are responsible for providing accurate and complete delivery information.
Additional delivery charges may apply if a parcel needs to be redirected or redelivered due to incorrect details or unsuccessful delivery attempts.
7. Delayed, Lost or Damaged Parcels
If your order is delayed, lost, or arrives damaged, please contact our customer support team as soon as possible.
We will work with the relevant courier partner to investigate and resolve the issue in accordance with applicable consumer protection laws.
8. Contact Us
For delivery enquiries, tracking assistance, or shipping-related concerns, please contact our customer support team using the contact details provided on our website.
