At Fancy Pancy, we value your privacy and are committed to protecting your personal information. We believe that shopping online should be safe, secure, and enjoyable, and we take the responsibility of safeguarding your information seriously.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, create an account, make a purchase, or interact with our services.
We process personal information in accordance with applicable South African legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).
1. Information We Collect
When you interact with Fancy Pancy, we may collect certain personal information necessary to provide our products and services.
This information may include:
- Personal Details: Your full name, surname, and contact information.
- Contact Information: Email address, telephone number, and billing or delivery address.
- Order Information: Products purchased, order history, transaction details, and delivery preferences.
- Account Information: Login credentials and account preferences, where applicable.
- Payment Information: Payment method, transaction references, and payment confirmation details.
- Technical Information: IP address, browser type, device information, and website usage data.
- Communication Records: Enquiries, feedback, customer service requests, and correspondence.
We only collect information that is reasonably necessary for legitimate business purposes.
2. How We Use Your Information
Fancy Pancy uses personal information to operate efficiently, fulfil orders, and provide a positive customer experience.
We may use your information to:
- Process and fulfil purchases.
- Confirm orders and provide delivery updates.
- Facilitate secure payments and refunds.
- Respond to customer enquiries and support requests.
- Manage customer accounts and purchase histories.
- Improve website functionality, performance, and user experience.
- Detect and prevent fraudulent or unauthorised transactions.
- Send promotional offers, newsletters, and marketing communications where permitted by law.
- Comply with applicable legal, financial, and regulatory obligations.
We do not use your personal information for purposes that are incompatible with the reasons for which it was originally collected, unless permitted by law.
3. Payment Security
We take payment security seriously and use reputable third-party payment service providers to process online transactions.
When you make a purchase, your payment information is processed through the relevant payment provider’s secure systems.
Fancy Pancy does not intentionally store complete debit or credit card numbers, card verification codes (CVV), or other sensitive card authentication information on its website servers.
Payment providers may process certain information in accordance with their own privacy policies and security standards.
4. Sharing Your Information
We respect your privacy and do not sell your personal information to third parties.
However, we may share relevant information with trusted service providers when necessary to operate our business.
These may include:
- Payment Providers: To securely process payments, refunds, and transactions.
- Courier and Delivery Partners: To arrange shipping and deliver your purchases.
- Website and Hosting Providers: To maintain website security, functionality, and performance.
- Technology and Analytics Providers: To understand website performance and improve our services.
- Marketing Service Providers: To deliver communications and advertisements where legally permitted.
- Regulatory Authorities: Where disclosure is required by applicable law or a lawful request.
We take reasonable steps to ensure that third parties handling personal information maintain appropriate confidentiality and security safeguards.
5. Cookies & Website Analytics
Our website may use cookies and similar technologies to improve functionality and provide a more convenient shopping experience.
Cookies are small files stored on your device that help websites remember certain information.
We may use cookies to:
- Remember items in your shopping cart.
- Maintain your login session.
- Save website preferences.
- Analyse website traffic and performance.
- Improve navigation and functionality.
- Support relevant advertising and marketing activities, where permitted.
You can manage or disable cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of our website.
Where consent is legally required for particular cookies or tracking technologies, we will request it.
6. Marketing Communications
From time to time, Fancy Pancy may send promotional emails, product updates, special offers, or other marketing communications.
We will only send direct electronic marketing communications where we have the necessary consent or another lawful basis under applicable legislation.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided or contacting our customer support team.
Opting out of marketing will not prevent you from receiving important transactional messages, such as order confirmations, payment notifications, and delivery updates.
7. How We Protect Your Information
Fancy Pancy implements reasonable technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
These measures may include:
- Secure website connections using SSL/TLS encryption.
- Access controls for authorised personnel.
- Secure payment processing through trusted providers.
- Website security monitoring and maintenance.
- Regular software and security updates.
- Appropriate administrative safeguards.
Although we take reasonable precautions, no online platform or electronic transmission method can guarantee absolute security.
We continuously aim to maintain appropriate security standards.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected or to comply with applicable legal obligations.
Retention periods may depend on:
- Order processing and customer service requirements.
- Accounting, taxation, and financial recordkeeping obligations.
- Fraud prevention and security requirements.
- Applicable legal and regulatory requirements.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or de-identify it, unless continued retention is legally permitted or required.
9. Your Privacy Rights
Under POPIA and other applicable South African laws, you may have the right to:
- Request confirmation of whether we hold personal information about you.
- Request access to your personal information.
- Request correction or updating of inaccurate or incomplete information.
- Request deletion of personal information where legally appropriate.
- Object to certain processing activities.
- Withdraw consent where processing is based on consent.
- Request that we stop sending direct marketing communications.
- Lodge a complaint with the Information Regulator of South Africa.
Certain requests may be subject to legal exceptions, verification requirements, or mandatory recordkeeping obligations.
To exercise your rights, please contact us using the contact information provided on our website.
10. Third-Party Websites & Services
Our website may contain links to external websites, payment platforms, or third-party services.
These third parties operate independently and may have their own privacy policies and data handling practices.
Fancy Pancy is not responsible for the privacy practices or content of websites that we do not own or control.
We encourage customers to review the privacy policies of third-party services before providing personal information.
11. International Data Transfers
Certain service providers used by Fancy Pancy may process or store personal information outside South Africa.
Where personal information is transferred internationally, we take reasonable steps to ensure that such transfers comply with POPIA, including the requirements applicable to cross-border transfers.
We aim to work with service providers that maintain appropriate privacy and security protections.
12. Children’s Privacy
Fancy Pancy does not knowingly collect personal information from children without the necessary authorisation or another lawful basis.
Where the processing of a child’s personal information requires consent from a competent person, we will take appropriate steps to obtain such consent.
If we become aware that personal information relating to a child has been collected or processed unlawfully, we will take reasonable steps to address the matter.
13. Data Breaches & Security Incidents
In the event of a security incident involving personal information, Fancy Pancy will take reasonable steps to investigate, contain, and address the incident.
Where required by POPIA, we will notify the Information Regulator and affected individuals as soon as reasonably possible, subject to applicable legal requirements.
We remain committed to protecting customer information and responding responsibly to privacy and security concerns.
14. Changes to This Privacy Policy
Fancy Pancy may update this Privacy Policy periodically to reflect changes in our business operations, technology, legal requirements, or privacy practices.
Any changes will be published on our website with an updated revision date.
We encourage customers to review this policy occasionally to stay informed about how their personal information is handled.
15. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact Fancy Pancy through the contact details provided on our website.
You may also contact the Information Regulator of South Africa if you believe your personal information has been processed in violation of applicable privacy legislation.
Your trust matters to us. At Fancy Pancy, we are committed to treating your personal information with care, respect, and transparency while providing a safe and enjoyable shopping experience.
