Frequently Asked Questions

Shopping at Fancy Pancy is easy! Browse our collections, select your favourite products, add them to your basket and proceed to checkout. Follow the prompts to complete your purchase.

You can shop as a guest if guest checkout is enabled. Creating an account makes it easier to view your order history and manage future purchases.

Available payment options will be displayed at checkout. All payments are processed through our designated payment provider.

Yes. All prices on our website are displayed in South African rand (ZAR).

Please contact us as soon as possible if you need to change or cancel an order. We will do our best to assist before your order is packed or dispatched.

Fancy Pancy offers delivery to supported destinations within South Africa through our courier partners. Available delivery options will be displayed at checkout.

Delivery fees are calculated according to your delivery location, parcel size and selected delivery service. The applicable fee will be shown before you complete your purchase.

Delivery times depend on your location, product availability and courier service. Estimated delivery times will be communicated once your order has been processed.

Where tracking is available, you will receive the relevant courier details once your parcel has been dispatched.

Please contact us promptly with your order number, photographs of the damaged product and packaging, and a brief description of the problem. We will assess the matter and assist in accordance with our returns policy and applicable consumer law.

Returns are subject to our returns policy and applicable South African consumer legislation. Certain products may have specific return conditions, particularly where hygiene or product safety is concerned.

Please contact us with your order details and the reason for requesting an exchange. We will advise you on the available options.

We apologise for any packing errors. Please contact us with your order number and a photograph of the item received so we can arrange an appropriate resolution.

Once a refund has been approved and processed, the time taken for the funds to reflect will depend on your payment provider or bank.

Our store features a combination of handmade creations and carefully selected products. Items that are handmade will be identified in their product descriptions.

We aim to represent our products as accurately as possible. However, handmade items may have slight variations in colour, pattern, texture or finish. These differences are part of their individual character.

Handle your earrings gently, avoid prolonged exposure to water, perfumes and harsh chemicals, and store them in a clean, dry place. Wipe them carefully with a soft cloth when necessary.

Store products in a cool, dry place away from direct sunlight and excessive heat. Always follow the instructions on the product label and discontinue use if irritation occurs.

Skin sensitivities differ from person to person. We recommend checking the ingredients and performing a patch test before first use. If you have known allergies or a skin condition, seek appropriate professional advice before using a new product.

Follow the instructions supplied with each product. For our scented eco-resin creations, apply a few drops of a suitable essential oil to the designated surface, allow it to absorb and position the item in your chosen space. Keep essential oils and scented items away from children and pets.

Absolutely! Our collections include lovely options for birthdays, thank-you gifts, Christmas, special occasions and thoughtful everyday surprises.

Selected products may include gift-ready packaging. Where additional gift packaging is available, this will be indicated on the product page or at checkout.

Where this service is available, you may request a short gift message when placing your order.

For personalised gifts, corporate gifting or larger quantities, please contact us with your requirements. We will advise on availability, pricing and lead times.

You can contact us through the contact details or enquiry form provided on our website. Please include your order number when enquiring about an existing purchase.

Some items, particularly handmade creations, may be available in limited quantities. Please contact us to enquire whether the item will be restocked or whether a similar alternative is available.

We are committed to handling customer information responsibly and in accordance with applicable data protection requirements. Please refer to our Privacy Policy for details about how personal information is collected, used and protected.