Welcome to Fancy Pancy. These Terms & Conditions govern your use of our website and the purchase of products through our online store. By accessing our website or placing an order, you agree to these terms, subject to your rights under applicable South African law.
1. General
Fancy Pancy is a South African online retail business. We aim to provide customers with a secure, convenient, and reliable shopping experience.
We reserve the right to update our products, prices, website content, and these Terms & Conditions when necessary.
2. Products & Availability
We make reasonable efforts to ensure that product descriptions, images, pricing, and availability are accurate.
Product colours and appearances may vary slightly depending on screen settings. All products are subject to availability, and we reserve the right to discontinue products or correct genuine listing errors.
3. Pricing & Payments
All prices are displayed in South African Rand (ZAR). Applicable taxes and delivery charges will be disclosed during checkout.
Orders must be paid for using the payment methods available on our website. Payments are processed through secure third-party payment providers.
4. Orders & Cancellations
Once an order is placed, customers will receive an order confirmation.
We reserve the right to decline or cancel orders for legitimate reasons, including stock unavailability, suspected fraud, or genuine pricing errors, subject to applicable law. Any payments received for cancelled orders will be refunded.
Customers wishing to cancel an order should contact us as soon as possible.
5. Shipping & Delivery
We deliver to supported locations throughout South Africa.
Delivery costs and estimated timeframes will be communicated during checkout or through our shipping information.
While we strive to deliver orders promptly, delays may occasionally occur due to courier operations or circumstances beyond our reasonable control.
6. Returns & Refunds
Returns, exchanges, and refunds are handled in accordance with our Refund & Returns Policy and applicable South African consumer protection legislation.
Customers are encouraged to review this policy before completing a purchase.
7. Customer Accounts
Customers are responsible for providing accurate information when placing orders or creating accounts.
You are responsible for maintaining the confidentiality of your account credentials and notifying us of any suspected unauthorised access.
8. Privacy & Security
We respect your privacy and handle personal information in accordance with our Privacy Policy and the Protection of Personal Information Act (POPIA).
We implement reasonable measures to safeguard customer information and maintain website security.
9. Intellectual Property
All website content, including branding, logos, text, graphics, and original designs, belongs to Fancy Pancy or its respective rights holders.
Unauthorised reproduction, distribution, or commercial use of protected content is prohibited.
10. Limitation of Liability
Fancy Pancy is not responsible for losses arising from misuse of products, unauthorised website access, or circumstances beyond our reasonable control, except where liability cannot lawfully be excluded.
Nothing in these terms limits customers’ statutory rights or remedies.
11. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa, including the Consumer Protection Act and the Electronic Communications and Transactions Act, where applicable.
12. Contact Us
For questions regarding orders, payments, deliveries, or these Terms & Conditions, please contact our customer support team using the contact details provided on our website.
